Refund & Return Policy

Last updated: August 7, 2026

This policy applies to purchases made from Flux Jersey. Please review it before ordering or requesting personalization.

14-day quality-issue reporting window

You may contact us about a quality defect within 14 days after your order is delivered. The 14-day period starts on the delivery date shown by the carrier.

What may qualify

A request may be considered when the item has a verified manufacturing or quality defect and the issue is reported within the 14-day window. The item must be unworn, unwashed, unaltered, and in its original condition, with its packaging and tags where applicable.

What is not eligible under this store policy

  • Size-related issues: choosing the wrong size, fit preferences, or a change of mind about sizing are not accepted under this store policy. Please check the size guide before ordering.
  • Customized products: any item customized with a name, number, patch, or any combination of these cannot be returned or exchanged.
  • Issues reported more than 14 days after delivery.
  • Items that have been worn, washed, altered, damaged after delivery, or sent without prior approval.

How to report a quality issue

  1. Contact us within 14 days of delivery and provide your order number.
  2. Include clear photos showing the full item, the issue, and the packaging label.
  3. Wait for our review and return instructions. Do not send an item to an address without prior approval.

Approved returns must use a trackable postal service. The customer is responsible for return shipping costs. Original shipping charges are non-refundable unless applicable law requires otherwise.

Inspection and refund

We inspect approved returns after arrival. If the quality issue and return conditions are confirmed, the refund is issued to the original payment method. Processing time may depend on the payment provider.

Mandatory consumer rights

This store policy does not exclude or restrict any cancellation, repair, replacement, refund, or other consumer right that cannot lawfully be excluded in the customer’s applicable jurisdiction.

Contact

To report an issue, use the details on our Contact Us page.